Frequently Asked Questions
Everything you need to know about Light Heart Lash products and services.
How many times can I reuse my Light Heart lashes?
With proper care and maintenance, our premium lashes can be worn up to 25 times. We recommend removing any adhesive residue after each use and storing them in their original casing.
Are your lash adhesives safe for sensitive eyes?
Yes, our adhesives are formulated to be latex-free, formaldehyde-free, and hypoallergenic to ensure a comfortable experience for even the most sensitive eyes.
How long does shipping take?
Orders are typically processed within 1-2 business days. Standard shipping within the US takes 3-5 business days, while international shipping can take 7-14 business days depending on the destination.
What is your return policy?
Due to the hygienic nature of beauty products, we only accept returns on unopened and unused items within 30 days of purchase. If you receive a defective product, please contact our support team immediately for a replacement.
Are Light Heart Lash products cruelty-free?
Absolutely. We are committed to ethical beauty. All of our lashes are 100% cruelty-free and vegan, utilizing high-quality synthetic fibers that mimic the look and feel of natural hair.
Can I apply mascara to my false lashes?
To extend the life of your lashes, we recommend applying mascara to your natural lashes first and letting it dry before applying the falsies. Applying mascara directly to the false lashes can cause buildup and shorten their lifespan.