Returns & Exchanges

At Light Heart Lash, we want you to love your look, which is why we offer a 30-day return policy for unopened and unused beauty products. Please ensure all lash trays and adhesives remain in their original packaging to qualify for a full refund or exchange.

Return Process

• 1.
  Initiate Your Request

  Contact our support team with your order number and the reason for your return to receive a Return Merchandise Authorization.

• 2.
  Prepare Your Package

  Securely pack the unused items in their original boxes to prevent damage during transit, ensuring all seals are intact.

• 3.
  Ship It Back

  Affix the provided prepaid shipping label to your parcel and drop it off at any authorized carrier location.

• 4.
  Receive Your Refund

  Once our quality control team inspects the items, your refund will be processed to your original payment method within 5-7 business days.